Grow with ADVANTUS360

Compensation: $50-70k 

Benefits Offered: Health Spending Account   

Employment Type: Full-Time, Immediate Start 

Location: Calgary, AB (Hybrid) 

Do you believe that operational excellence drives client confidence? We sure do and are looking for a Client Operations Specialist who believes this too. Specifically, someone who can maintain critical day-to-day functions while skillfully managing the unexpected challenges that arise in our dynamic environment. 

 

About This Role 

As an integral member of our Operations team, you'll ensure seamless coordination between our internal departments, technology partners, and valued clients. Your attention to detail and client-focused approach will directly impact our service delivery excellence. 

As Advantus360 continues to grow strategically in the cybersecurity landscape, this position is ideal for someone who thrives when developing improved processes and implementing effective solutions. You will bring a technical aptitude and exceptional interpersonal skills to our collaborative environment. 

  

Our Foundation:   

• Core Values: Honesty, respect, excellence, the golden rule, and curiosity guide every decision we make. 
• Cultural Commitments: We prioritize people, ethics, collaboration, appropriate humour, trust, and accountability in all our relationships. 
• Work-Life Balance: We recognize that sustainable performance requires meaningful time away from work. 
• Innovation: Fresh perspectives drive our progress—we actively encourage team members to contribute ideas that enhance our service offerings. 
• Hybrid Work Environment: Our approach combines in-office collaboration with remote flexibility, emphasizing accountability regardless of location. 
• Performance Excellence: As a focused organization, each team member directly impacts our success and client outcomes. 

  

  

Key Responsibilities:  

• Sales Support: Partner with our sales team to manage the renewal process through order validation, distributor/client communication, quote generation, and opportunity tracking. 
• Client Renewal Coordination: Serve as the primary point of contact for product and license renewals, working closely with sales to deliver timely, accurate renewal information. 
• Support Services Management: Qualify and triage incoming support requests, ensuring proper routing to our technical specialists. 
• Operational Administration: Process sales orders and assist with critical operational tasks that require precision and attention to detail. 
• Marketing Support: Execute targeted marketing initiatives, assist with event logistics, and maintain budget tracking for marketing activities. 
• Digital Presence Management: Update website content and maintain social media engagement consistent with our brand standards. 
• Client Experience: Provide responsive, professional interaction through phone, email, and digital channels while gathering insights for continuous improvement. 
• Vendor/Partner Administration: Maintain documented relationships with technology partners, distributors, and suppliers, serving as an effective liaison. 

  

What Sets Successful Candidates Apart  

• Client-First Mindset: Excellence in client communication is non-negotiable. You understand that responsiveness and professionalism directly impact trust. 
• Meticulous Organization: You can confidently manage multiple priorities across different domains without losing critical details. 
• Continuous Improvement Drive: You actively seek knowledge, embrace challenges, and consistently raise the bar for yourself. 
• Communication Excellence: Your written and verbal communication demonstrates clarity and professionalism that builds confidence with both colleagues and clients. 
• Quality Focus: You recognize that in cybersecurity operations, precision matters. Small details can have a significant impact. 
• Self-Direction: You take ownership of tasks and drive them to completion, whether working independently or collaboratively. 

 

Beneficial Experience:   

• Background in multi-functional, client-facing roles 
• Customer service excellence, particularly in technology environments 
• Familiarity with enterprise sales cycles 
• Experience with hardware or licensing renewal processes 
• Help desk or technical support background 
• Financial operations experience (particularly with QuickBooks) 
• Digital marketing or event coordination 
• Proficiency with Microsoft 365 productivity tools 

What is the Consultant Alliance?
The Consultant Alliance is a new model of collaboration built for experienced professionals who want to grow their skills, gain access to premium resources, and contribute to meaningful client outcomes — while staying independent.

What You Get as a Consultant Partner

Access to Premium Training

• Online and instructor-led bootcamps through our Palo Alto Networks Professional Services partnership.
• Curated learning paths tailored to certifications that align with your goals.

 

Meaningful Project Opportunities

• Hands-on work with serious clients in high-impact environments.
• A chance to develop deep, real-world expertise with support from our internal team.

Professional Development Support

• Incentives for completing certifications that match your growth interests.
• Exposure to new tools, frameworks, and enterprise methodologies.
  
  

Respect for Your Independence

• You remain a consultant: set your rates, control your time, and pursue other opportunities outside of our niche and client base.
• We simply ask for transparency, commitment, and respect for our client relationships.

 What We Ask of You

• Be transparent about your capacity and goals.
• Engage in the training and certification process seriously.
• Do not work with our competitors or approach our clients outside of the relationship.
• Contribute to a culture of mutual respect, shared success and open collaboration.
  
  
  

Why This Works
Traditional consulting engagements are transactional and short-lived. By investing in a more aligned and intentional partnership, we deliver better outcomes, stronger delivery, and real growth.

 

Note: Not currently hiring - however feel free to submit a resume for future opportunities.

 

Benefits Offered: Vision, Medical, Dental Health Spending Account (Employee)

Remote Work: Hybrid/Conditional

ADVANTUS360 is seeking a skilled Network Security Professional with Palo Alto NGFW expertise ready to tackle complex security challenges in our growing client environment. As the critical link between frontline support and senior architects, you'll resolve complex escalations and implement network security projects that provide clients with both enhanced protection and operational confidence.

The Impact You'll Make

As a Firewall Analyst/Service Desk Tier 2 specialist, you'll bridge the gap between technical execution and client peace of mind. Your ability to diagnose complex security challenges, implement effective solutions, and communicate clearly with clients will directly contribute to strengthening their security posture and building lasting trust.

 

Our Foundation:

• Core Values: Honest communication, respect-first approach, commitment to excellence, adherence to the golden rule, and curiosity that drives innovation guide every decision we make.
• Cultural Commitments: We prioritize people, ethics, collaboration, appropriate humour, trust, and accountability in all our relationships.
• Work-Life Balance: We recognize that sustainable security operations require meaningful time away from work.
• Innovation: Fresh perspectives drive our progress—we actively encourage team members to contribute ideas that enhance our security service offerings.
• Hybrid Work Environment: Our approach combines in-office collaboration with remote flexibility, emphasizing accountability regardless of location.
• Performance Excellence: As a focused cybersecurity organization, each team member directly impacts our clients' security posture and outcomes.

 

 

 

Your Daily Impact:

• Advanced Technical Problem-Solving: Resolve complex Tier 2 security issues while strengthening overall security architecture
• immediate concerns while strengthening overall security architecture.
• Proactive Security Improvement: Conduct thorough best practice assessments and translate technical findings into actionable recommendations for clients
• Palo Alto NGFW Implementation: Apply specialized Palo Alto NGFW knowledge to design and optimize security configurations that balance protection with business requirements
• Technical Escalation Management: Manage technical escalations between frontline support and senior architects with clear communication throughout the resolution process
• Security Project Execution: Deliver network security projects that enhance client protection while maintaining operational efficiency
• Knowledge Documentation: Create comprehensive technical documentation that builds our collective knowledge base
• Client Relationship Building: Foster client trust through responsive, transparent communication that demonstrates both technical competence and genuine concern for security outcomes
• Technology Partner Collaboration: Collaborate with security vendors when necessary while maintaining accountability for client results
• Continuous Coverage Commitment: Participate in the after-hours support rotation to ensure continuous security coverage

 

What Your Bring to the Role:

• Technical Foundation: Diploma, Degree, or 3+ years' experience in Network, System, or Cloud Administration
• Network Security Understanding: Solid understanding of networking fundamentals (OSI Model, TCP/IP, DHCP, DNS)
• Practical Security Experience: Practical firewall administration and network security implementation experience
• Clarity in Communication Excellent verbal and written communication skills with the ability to translate complex technical concepts into accessible language
• Problem-Solving Mindset: ability to look beyond symptoms to understand root causes and implement solutions
• Service-Oriented Approach: Combine technical excellence with exceptional client care to build lasting security partnerships.
• Disciplined Execution: Consistent with commitment follow-though and reliable with methodical execution.
• Precision in Practice: Strong attention to detail on security implementations and configurations
• Balanced Working Style: Proven ability to work both independently and collaboratively while meeting deadlines
• Location Adaptability: Willingness to travel to client sites when necessary for effective security implementations
• Growth Orientation: Genuine curiosity and commitment to continuous professional development in cybersecurity

 

Experience That Will Help You Excel:

• Vendor Certifications: Palo Alto Networks certifications that demonstrate validated expertise in our core technology solutions
• Practical Firewall Implementation: Hands-on experience implementing Palo Alto NGFW Firewall and Cortex XDR platforms in production environments
• Cross-Platform Administration: Windows and Linux system administration experience providing versatility across diverse client infrastructures
• Service Management Tools: Experience with Autotask Service Desk or similar ticketing systems that supports structured service delivery
• Client-Facing Communication: Well-versed in client-facing technical communication experience that builds trust and ensures clear expectations

 

 

Additional Skills That Set You Apart:

• Cloud Security Architecture: Palo Alto Prisma Access experience for securing both on-premises and cloud-based environments.
• Integration Capabilities: Understanding of API implementation for creating integrated security ecosystems
• Automation Proficiency: Python or JavaScript proficiency for security process automation and reporting

 

Your Professional Growth Path:

• Develop specialized expertise within cybersecurity, positioning yourself at the forefront of one of technology's most critical domains
• Earn advanced vendor certifications with our full organizational support, building valuable credentials with Palo Alto Networks, AWS, Azure, and other leading platforms
• Follow a structured advancement path toward Senior Security Architect roles, with clear milestones and mentorship from experienced security leaders

Note: Not currently hiring this role, however please feel free to submit your resume to careers@advantus360.com

Benefits Offered: Vision, Medical, Dental, Health Spending Account (Employee)
Remote Work: Hybrid/Conditional

Are you a Junior Network Security (Firewall) Administrator looking to grow within a dynamic cybersecurity domain? Then ADVANTUS360 is looking for you and your strong foundational skills. Your primary responsibility will be providing initial technical response to our valued clients, ensuring timely resolution and optimal service delivery.

This role offers an opportunity to develop specialized expertise while contributing to our mission of delivering trusted excellence in cybersecurity. The ideal candidate brings curiosity, dedication, and exceptional customer service skills to our collaborative team environment.

About the Role

As an integral member of our Security Operations team, you'll ensure seamless support between our technical specialists, technology partners, and valued clients. Your technical aptitude and client-focused approach will directly impact our service delivery excellence.

Our Foundation:

• Core Values: Honest communication, respect-first approach, commitment to excellence, adherence to the golden rule, and curiosity that drives innovation guide every decision we make.
• Cultural Commitments: We prioritize people, ethics, collaboration, appropriate humour, trust, and accountability in all our relationships.
• Work-Life Balance: We recognize that sustainable security operations require meaningful time away from work.
• Innovation: Fresh perspectives drive our progress—we actively encourage team members to contribute ideas that enhance our security service offerings.
• Hybrid Work Environment: Our approach combines in-office collaboration with remote flexibility, emphasizing accountability regardless of location.
• Performance Excellence: As a focused cybersecurity organization, each team member directly impacts our clients' security posture and outcomes.

 

Key Responsibilities:

• Service Desk Operations: Manage the tier 1 workflow through validation, client communication, troubleshooting, and incident tracking.
• Firewall Administration: Serve as the primary point of contact for basic firewall operational requests, working closely with senior staff to deliver timely, accurate security implementation.
• Support Services Management: Qualify and triage incoming security support requests, ensuring proper routing and resolution.
• Security Monitoring: Conduct proactive operations checks for firewall and endpoint security platforms to identify potential vulnerabilities.
• Technical Documentation: Create and maintain comprehensive documentation of security configurations, troubleshooting steps, and resolution procedures.
• Client Experience: Provide responsive, professional interaction through phone, email, and digital channels while gathering security insights for continuous improvement.
• Vendor/Partner Coordination: Engage with security technology partners when required for enhanced issue resolution and escalation.
• On-Call Support: Participate in the after-hours response rotation to ensure continuous security coverage for our clients.