Grow with ADVANTUS360

Compensation: $50-70k 

Benefits Offered: Health Spending Account   

Employment Type: Full-Time, Immediate Start 

Location: Calgary, AB (Hybrid) 

Do you believe that operational excellence drives client confidence? We sure do and are looking for a Client Operations Specialist who believes this too. Specifically, someone who can maintain critical day-to-day functions while skillfully managing the unexpected challenges that arise in our dynamic environment. 

 

About This Role 

As an integral member of our Operations team, you'll ensure seamless coordination between our internal departments, technology partners, and valued clients. Your attention to detail and client-focused approach will directly impact our service delivery excellence. 

As Advantus360 continues to grow strategically in the cybersecurity landscape, this position is ideal for someone who thrives when developing improved processes and implementing effective solutions. You will bring a technical aptitude and exceptional interpersonal skills to our collaborative environment. 

  

Our Foundation:   

• Core Values: Honesty, respect, excellence, the golden rule, and curiosity guide every decision we make. 
• Cultural Commitments: We prioritize people, ethics, collaboration, appropriate humour, trust, and accountability in all our relationships. 
• Work-Life Balance: We recognize that sustainable performance requires meaningful time away from work. 
• Innovation: Fresh perspectives drive our progress—we actively encourage team members to contribute ideas that enhance our service offerings. 
• Hybrid Work Environment: Our approach combines in-office collaboration with remote flexibility, emphasizing accountability regardless of location. 
• Performance Excellence: As a focused organization, each team member directly impacts our success and client outcomes. 

  

  

Key Responsibilities:  

• Sales Support: Partner with our sales team to manage the renewal process through order validation, distributor/client communication, quote generation, and opportunity tracking. 
• Client Renewal Coordination: Serve as the primary point of contact for product and license renewals, working closely with sales to deliver timely, accurate renewal information. 
• Support Services Management: Qualify and triage incoming support requests, ensuring proper routing to our technical specialists. 
• Operational Administration: Process sales orders and assist with critical operational tasks that require precision and attention to detail. 
• Marketing Support: Execute targeted marketing initiatives, assist with event logistics, and maintain budget tracking for marketing activities. 
• Digital Presence Management: Update website content and maintain social media engagement consistent with our brand standards. 
• Client Experience: Provide responsive, professional interaction through phone, email, and digital channels while gathering insights for continuous improvement. 
• Vendor/Partner Administration: Maintain documented relationships with technology partners, distributors, and suppliers, serving as an effective liaison. 

  

What Sets Successful Candidates Apart  

• Client-First Mindset: Excellence in client communication is non-negotiable. You understand that responsiveness and professionalism directly impact trust. 
• Meticulous Organization: You can confidently manage multiple priorities across different domains without losing critical details. 
• Continuous Improvement Drive: You actively seek knowledge, embrace challenges, and consistently raise the bar for yourself. 
• Communication Excellence: Your written and verbal communication demonstrates clarity and professionalism that builds confidence with both colleagues and clients. 
• Quality Focus: You recognize that in cybersecurity operations, precision matters. Small details can have a significant impact. 
• Self-Direction: You take ownership of tasks and drive them to completion, whether working independently or collaboratively. 

 

Beneficial Experience:   

• Background in multi-functional, client-facing roles 
• Customer service excellence, particularly in technology environments 
• Familiarity with enterprise sales cycles 
• Experience with hardware or licensing renewal processes 
• Help desk or technical support background 
• Financial operations experience (particularly with QuickBooks) 
• Digital marketing or event coordination 
• Proficiency with Microsoft 365 productivity tools